Frequently Asked Questions
Order & Shipping
How long does shipping take?
Delivery times vary depending on your location. Once your order is processed, you will receive a confirmation email with tracking information.
Do you offer international shipping?
Yes, we ship worldwide. Shipping costs and delivery times depend on the destination.
Can I change or cancel my order?
If you need to modify or cancel your order, please contact us immediately. We process orders quickly, so changes may not always be possible once shipping has begun.
Returns & Exchanges
What is your return policy?
We accept returns within 30 days of delivery. Items must be unused and in their original packaging. For more details, visit our Return Policy page.
How do I initiate a return or exchange?
Visit our Returns Center on cydwoqsandals.com to start the process. You’ll receive instructions via email once your request is submitted.
Who covers return shipping costs?
Customers are responsible for return shipping fees unless the return is due to a defect or error on our part.
Product Care
How do I clean my sandals?
Gently wipe with a damp cloth and mild soap. Avoid harsh chemicals and prolonged exposure to water.
How can I maintain the quality of my sandals?
Store them in a cool, dry place when not in use. Avoid excessive heat or direct sunlight to prevent material damage.
Payments & Discounts
What payment methods do you accept?
We accept major credit cards, PayPal, and other secure payment options.
Do you offer discounts or promotions?
Yes! Subscribe to our newsletter or follow us on social media for updates on sales and exclusive offers.
Sizing & Fit
How do I choose the right size?
Refer to our Size Guide on cydwoqsandals.com for detailed measurements. If you’re unsure, feel free to reach out for assistance.
Are your sandals true to size?
Most customers find our sizing accurate, but individual preferences may vary. Check the Size Guide for recommendations.
Other Questions
Do you offer gift wrapping?
Currently, we do not provide gift wrapping, but our packaging is sleek and presentable for gifting.
Where can I find style inspiration?
Browse our Lookbook or social media for styling ideas and outfit pairings.
For any other inquiries, please visit our Help Center on cydwoqsandals.com.